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Privacy Policy 

1. Introduction

 

 

Rez Pest Control (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, store and manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also reflects good privacy practices even if not all requirements strictly apply due to business size. 

 

 

2. What Personal Information We Collect

 

 

We collect information that reasonably identifies you and is necessary to provide our pest control services. This may include:

 

  • Contact details (e.g., name, address, email, phone number)

  • Property details (e.g., service address)

  • Service history and preferences

  • In some cases, limited payment or billing information

 

 

We collect personal information directly from you when you:

 

  • Request or schedule services

  • Contact us via phone, email, website form or in person

  • Provide feedback or reviews

 

 

 

3. How We Use Your Information

 

 

We use personal information to:

 

  • Provide pest control services and related customer support

  • Communicate important information about appointments, quotes, invoices, and follow-ups

  • Respond to enquiries or complaints

  • Improve our services and business operations

  • Comply with legal obligations

 

 

We do not use personal information for purposes unrelated to our services without seeking your consent.

 

 

4. Disclosure of Personal Information

 

 

We may disclose personal information:

 

  • To our staff or contractors who assist in delivering our services

  • To third-party service providers who support our business operations (e.g., payment processors, software providers)

  • If required by law or regulatory obligation

 

 

We will not sell or share your personal information to unrelated third parties for marketing without your consent.

 

 

5. How We Store and Protect Your Information

 

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure storage systems, access controls, and staff training on privacy.

 

We retain personal information only as long as necessary for the purpose it was collected or as required by law.

 

 

6. Your Rights

 

 

You can request access to the personal information we hold about you, ask for it to be corrected if incorrect, or ask us to stop using it for certain purposes. If you wish to access your personal information or have questions about how it is handled, please contact us using the details below.

 

 

7. Complaints and Contact

 

 

If you have a concern about how your personal information has been handled, please contact us by:

 

 

 

We will endeavour to respond within a reasonable timeframe.

 

If your concern remains unresolved, under federal law you may also make a complaint to the Office of the Australian Information Commissioner (OAIC). 

 

 

8. Updates to This Policy

 

 

We may update this policy from time to time. The latest version will be available on our website or upon request.

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